Privacy Policy
The Digital Content Co ("we", "our", "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website or engage our services.
This Privacy Policy applies to Katelyn Patricia Sinclair trading as The Digital Content Co (ABN 62 213 955 712).
Contact Us
If you have any questions about this Privacy Policy or the way we handle your personal information, please contact us:
The Digital Content Co
Email: katelyn@thedigitalcontentco.com.au
Phone: 0423 182 061
What Personal Information We Collect
We only collect personal information that is reasonably necessary to provide our services. This may include:
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Your name
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Email address
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Phone number
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The services you are interested in
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Information you provide when contacting us
If you become a client, we may also collect additional information required to provide our services and process invoices.
How We Collect Your Information
We collect information when you:
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Complete a contact form on our website
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Contact us by email or phone
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Book a consultation through Calendly
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Engage our services
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Subscribe to our mailing list
We also collect anonymous website usage information through Google Analytics.
How We Use Your Information
Your information may be used to:
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Respond to enquiries
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Provide quotes and proposals
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Deliver our services
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Manage client relationships
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Process payments and invoices
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Improve our website and services
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Send marketing communications (where you have subscribed or consented)
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link or contacting us directly.
Payments
Payments may be processed through:
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Xero
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Stripe
We do not store your credit card details. Payment information is securely handled by the relevant payment provider.
Third-Party Service Providers
To operate our business, we use trusted third-party providers including:
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Wix
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Microsoft 365
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Google Analytics
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Google Search Console
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Google Drive
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Canva
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Calendly
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Xero
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Stripe
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MailerLite
These providers may collect, store or process your information on our behalf for the purpose of delivering our services.
Cookies
Our website uses cookies to improve your browsing experience and understand how visitors use our website. Cookies help us:
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Analyse website traffic
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Improve website functionality
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Understand how visitors interact with our website
You can disable cookies through your web browser settings, although this may affect some website functionality.
Google Analytics
We use Google Analytics to collect anonymous information about how visitors use our website. This information may include:
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Pages visited
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Time spent on our website
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Device type
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Browser type
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General geographic location
This information cannot reasonably identify you personally and is used solely to improve our website and user experience.
Email Marketing
If you choose to subscribe to our mailing list, your details will be stored securely using MailerLite. From time to time, we may send updates, industry insights, marketing communications or information about our services. You can unsubscribe at any time.
Overseas Disclosure
Some of the third-party service providers we use store or process information outside Australia. By using our website or engaging our services, you acknowledge that your information may be transferred, stored or processed in countries outside Australia. We take reasonable steps to ensure our providers maintain appropriate privacy and security standards.
Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
While no online system can be guaranteed to be completely secure, we use reputable providers and industry-standard security practices wherever possible.
Access and Correction
You may request access to the personal information we hold about you or request that it be corrected if it is inaccurate, incomplete or out of date.
Please contact us using the details above.
Retention of Information
We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or to comply with legal obligations.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies before providing personal information.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page and will take effect immediately upon publication.
Your Rights
If you believe we have breached the Australian Privacy Principles or have concerns about how we handle your personal information, please contact us first so we can work to resolve the issue. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).